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Position Summary:

Advances the customer experience through direct handling on assigned accounts involving navigation activities connected to forecasting, scheduling, quality, pricing and warranty.

Major Responsibilities:

• Ensures that customer questions and problems are addressed in a satisfactory and timely manner with adherence to customer specifications. Ensures continuous specifications. Ensures continuous improvement and customer care quality metrics are met.
• Ensure quotes provided to customers are accurate and consistent. Ensures appropriate follow up with customers.
• Resolves complex customer concerns.
• Provides warranty customer support. Works with sales team and customers directly to bring issues to resolution. Balances customer satisfaction and cost within boundaries of warranty policy.
• Provide direction to account managers (inclusive or key and executive account stakeholders) on appropriate methods for product pricing, sourcing and distribution. Calls upon specific accounts assigned.

Required Education / Experience / Skills:

• Bachelor's Degree in Business Administration, International Commerce, Engineering,  or related field
• 1+ Years of Experience
• Green Belt Certification preferred.
• Proficiency with Microsoft Office Products and ERP system (Oracle preferred)
• Superior interpersonal and written communication skills

Travel: 40%       

Language: Must be bilingual (Spanish and English)

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?If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.