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Position Summary:
Advances the customer experience through direct handling on assigned accounts involving navigation activities connected to forecasting, scheduling, quality, pricing and warranty.
Major Responsibilities:
- Ensures that customer questions and problems are addressed in a satisfactory and timely manner with adherence to customer specifications. Ensures continuous specifications. Ensures continuous improvement and customer care quality metrics are met.
- Ensure quotes provided to customers are accurate and consistent. Ensures appropriate follow up with customers.
- Resolves complex customer concerns.
- Provides warranty customer support. Works with sales team and customers directly to bring issues to resolution. Balances customer satisfaction and cost within boundaries of warranty policy.
- Provide direction to account managers (inclusive or key and executive account stakeholders) on appropriate methods for product pricing, sourcing and distribution. Calls upon specific accounts assigned.
Required Education / Experience / Skills:
- Bachelor's Degree in Business Administration, International Commerce, Engineering, or related field
- 1+ Years of Experience
- Green Belt Certification preferred.
- Proficiency with Microsoft Office Products and ERP system (Oracle preferred)
- Superior interpersonal and written communication skills
Travel: 40%
Language: Must be bilingual (Spanish and English)
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?If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.