Join our SONDA team! If you are looking for a new challenge to innovate and transform the future, then we want you to be part of our team. Join our leading Latin American company in IT services, a place where you can boost your career, acquire knowledge and develop professionally. We are looking for a SERVICE DESK AGENT, whose main objective will be to provide first-level customer support in SONDA México. Activities: - Provide support and technical assistance to users - Provide Technical support, delivering and recording all the necessary information to meet the internal requirements of the company and its clients. - Provide the client with technical assistance by solving their incidents - Manage all necessary actions to resolve the problems Requirements: - Service Desk and ticket system experience required (Service Now, Remedy, Service manager, etc) -Experience managing service SLA's -Inbound call experience.