Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Human Capital (HC) Management Level Senior Manager Job Description & Summary A career in our Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You'll focus on helping the local offices in driving the Firm's people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace. Our Human Resources teams support initiatives and programmes including, customer support, business operations, data and analytics, technology systems, recruitment services and on-boarding, workforce mobility, contingent workforce, and people and programmes support. To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future. General Purpose (of the position): This position works as part of a team of business solvers within an extensive transformation project with our People Team from strategy to operation. Lead Mexico in our cross-function operation, which manages the employee experience across all foundational People team service and processes that is constantly invested in Tech Enablement, New Ways of Working, labor mix and processes optimization. Overseas specific responsibilities include but are not limited to: Functions and responsibilities: Partner with direct and extended teams to ensure that all our processes are anchored on people centered design principles and industry and market best practices, thus ensuring the most effective, consistent and constantly improving experience for our employees, regardless of the centralized delivery model (self-serve, offshore support and live support) Partner with Talent Consultants Leaders, OGC, Payroll and other cross-functional teams to ensure a comprehensive, business-centric and legally compliant approach to People processes and operations Provide People Operations support on projects, be the voice of People Ops processes and provide guidance on how to navigate the associated systems and standard procedures Serve on the US/MX HRSSC leadership team to drive a seamless and scalable employee experience, across the various channels of support, while responsible for the financial management of the HRSSC. Lead, coach and partner with my team to achieve this vision, while continuously adding value to the firm and each team member's career journey. Build and execute People transformation projects against an inspiring vision that is well aligned with the People Team strategy, for the most effective employee experience across all foundational People team services. Builds and maintains relationships with stakeholders and leaders to drive and enable cross functional efficiencies, identify new scope for centralization and inform thought leadership. Being a champion or advocate to stakeholders and leaders for the value that Shared Services can deliver to the organization Actively managing and overseeing project initiation, approvals and progress tasks that maximize employee performance and drive business outcomes. Define and use HR metrics and measurements that tie to an organization's needs to support decision making Proactively addressing evolving business requirements and priorities to help deliver the right outcomes Oversee day-to-day operational and tactical aspects of projects, leveraging industry best practices and project management disciplines, while leading HR change and transformation initiatives. Managing stakeholders interaction and expectations for assigned tasks Actively identifying and initiating project changes and scope Proposing solutions including time, cost estimates, and development of task lists/plans Working across teams to share lessons learned and best practices The role involves the management, planning and execution of large, complex, and strategically significant internal project, understanding the strategy, the operating model, the delivery model and designing and planning of initiatives to shape their execution. Mobilise and lead cross-functional teams through to execution and implementation, whilst driving and maintaining senior leadership and stakeholder engagement. Academic background: Undergraduate degree (e.g. BA, BSc) Any relevant professional qualifications such as, Six Sigma, Lean, Agile Project Management At least 12+ years of progresive People Leadership experience, project management and/or management consulting role. Work experience and knowledge: Progressive leadership experience in one or more areas related to large scale HR Operations, HR Business Partnership, Operations Management Consulting, Business Operations and related areas alongside virtual teams across multiple locations, demonstrated track record managing large complex projects acting as a change advocate. Strong influencer who is great at connecting the dots at the organisation, strategy, program, and project levels. Strong business acumen and ability to build an understanding of the business, to develop a deep understanding of business needs, to build and shape delivery plans. Possesses a solid understanding of the Firm's organizational structure and is able to proactively identify issues, make recommendations for improvements and support conclusions. Applies in depth knowledge and thorough understanding of HR operations, policy and protocol, as well as the Firm's systems and their dependencies on one another. Demonstrated experience designing and leading strategic planning. Experience with continuous improvement efforts and a track record of improving services. Grit and resilience; eagerness to be a part of an exciting growth journey and comfort with all the challenges and ambiguity that accompanies it. Exceptional verbal, written and interpersonal communication skills –experience preparing and delivering management presentations and reports. Exemplary customer service skills and a strong desire to help internal and external team members. Integrity, positive attitude and a growth mindset. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Desired Languages (If blank, desired languages not specified) Travel Requirements Available for Work Visa Sponsorship? Government Clearance Required? Job Posting End Date