Your role:

As an Application Maintenance and Support Specialist, you will work on maintaining important applications for leading global Financial Services firms.

Required:

• Minimum 6+ year experience in SQL
• Excellent Communication skills Good analytical and problem-solving skills.
• Strong analytical and problem-solving skills.
• Good Time management and organizational skills.
• Ability to handle multiple concurrent tasks with minimal supervision.
• Maintain accurate records of changes, incidents, projects, and as-built documentation.
• Experience working in a team-oriented, collaborative environment.
• App Support knowledge and good analyzing skill.
• Basic idea in Front End UI related support
• Good to have Autosys knowledge.
• Excellent communication and analytical skills.

Preferred:

• Experience in Sybase/DB2/RDBMS.
• Experience with job scheduler (Ex. Autosys), Ticketing tool/JIRA
• Experience in Application Support in Unix, SQL & UNIX scripting.

Role Description:

• Work actively with team members to analyze and resolve application issues.
• Incident Management (Incident resolution, stakeholder communication, bridge management, postmortem analysis, and action items).
• User Ticket management (Backlog review, User interface and manual prioritization)
• Planned/unplanned events – Support BCP (Business Continuity Planning), Migration, Holiday activities.
• Coordinate release and post release support and handover.
• Implement bug fixes, minor enhancements etc.
• Identify defects/discrepancies to identify the root cause by debugging or analyzing logs.
• Improve application stability by observing patterns, recurring alerts or issues for permanent fix or automation.