• Proactively resolve issues to ensure customer satisfaction and operational efficiency.
• Communicate clearly and effectively with customers to understand and address their needs and concerns.
• Coordinate with internal teams to ensure accurate and timely deliveries for customers.
• Diligently follow up on customer orders and requests to keep them informed and satisfied.

Client Details

International company, looking for a Customer Care responsible to provide exceptional service to the clients, ensuring their satisfaction and loyalty.

Description

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information, troubleshoot issues, and ensure customer satisfaction.
• Collaborate with other departments to resolve complex issues.
• Document interactions and update records.
• Identify trends and provide feedback for improvement.
• Follow up with customers and adhere to company policies with empathy and patience.

Profile

• Advanced English.
• +3 years experience in customer service.
• Attention to detail.
• Excellent organizational skills.
• Ability to thrive in a fast-paced environment.
• Proficiency in data entry and computer skills.
• SAP, Oracle, Power BI or knowledge in similar systems.
• Effective communication skills, both written and verbal.

Job Offer

Competitive pay

Above Law benefits

Career path