- Proactively resolve issues to ensure customer satisfaction and operational efficiency.
- Communicate clearly and effectively with customers to understand and address their needs and concerns.
- Coordinate with internal teams to ensure accurate and timely deliveries for customers.
- Diligently follow up on customer orders and requests to keep them informed and satisfied.
Client Details
International company, looking for a Customer Care responsible to provide exceptional service to the clients, ensuring their satisfaction and loyalty.
Description
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information, troubleshoot issues, and ensure customer satisfaction.
- Collaborate with other departments to resolve complex issues.
- Document interactions and update records.
- Identify trends and provide feedback for improvement.
- Follow up with customers and adhere to company policies with empathy and patience.
Profile
- Advanced English.
- +3 years experience in customer service.
- Attention to detail.
- Excellent organizational skills.
- Ability to thrive in a fast-paced environment.
- Proficiency in data entry and computer skills.
- SAP, Oracle, Power BI or knowledge in similar systems.
- Effective communication skills, both written and verbal.
Job Offer
Competitive pay
Above Law benefits
Career path