Job Profile Summary

Provide customer service in a fast paced, inbound call center environment for Financial Institutions. You will assist with account inquires, basic transactions (transferring funds, making loan payments, etc.), Online Banking assistance, Card Services, assist with debit card fraud alerts, gathering information for loan applications and any additional duties assigned by management.

ESSENTIAL DUTIES

·        Resolves inbound calls regarding routine financial questions, inquiries and/or problems on the status of accounts, suspicious transactions, making transfers, payments, or fraud.

·        Responsible for meeting or exceeding quality expectations to ensure customer satisfaction.

·        Adheres to schedule, ensuring promptly logged into the system and available for calls.

·        Responsible for handling the calls effectively and efficiently, multi-tasking to meet the average handle time expectations of the calls.

·        Handles most complex calls with minimal assistance. Helps in and/or refers high-level, complex questions, problems or client complaints to appropriate resources to ensure customer satisfaction.

·        Performs other duties/campaigns assigned by management.

MINIMUM REQUIREMENTS

·        High School Diploma or equivalency

·        Minimum one to two (1-2) years of in-bound, out-bound or other related call center, telemarketing or related experience in insurance or banking environment, preferred.

·        Strong written and verbal communication skills.

·        Able to effectively multi-task.

·        Able to operate a computer and basic office equipment.

·        Able to type 40 WPM accurately.

·        Able to operate a 10-key calculator by touch.