Job Description

The Diagnostic Service Planning (DSP) team creates and distributes diagnostic software applications used by technicians around the world to diagnose customers vehicles. This diagnostic software leverages some of the latest platforms and software technology to provide superior products and support. As a member of the Diagnostic Products Quality team you will have an ability to provide solutions which directly enable technicians and help to repair customer vehicles within the day in some cases. An OTA Diagnostic Engineer is primarily responsible for working with various technical teams to help identify issues; then work together to create then implement solutions to enable the dealership service tool. This position has global responsibility to enable resolutions for customers throughout the globe.

Responsibilities

What you'll be able to do:

• Oversee the timely resolution to diagnostic software issues preventing technicians from fixing customer vehicles. Often being able to identify stakeholder or root cause of the issue.
• Provide escalation support to the Technical Assistance Centers (TAC) & Field Service Engineers (FSEs) for software failure and/or data issues impacting customer vehicle performance.
• Oversight and sometimes lead development of detailed resolution plans for specific items.
• Ability to understand web service API details to enable team triage and help identify failure points between various systems
• Utilize XML tools to develop/debug service procedures and analyze/debug back-end data quality.
• Create interim containment actions to address customers vehicle while permanent corrective actions are created then implemented.
• Work closely with Product Development engineers and teams to ensure issues impacting service technicians are understood and properly prioritized and actioned.
• Assure correct data support of software applications
• Interface with Software/Hardware Designer/Supplier to ensure design intent is met.
• Validation performed using both simulation tools and on vehicle validation.
• Liaise with Product Development Data stakeholders to ensure back-end data accuracy.
• Use Rally to document Features and User Stories to add new content to FDRS.

Qualifications

The minimum requirements we seek:

• 4-year college degree in Computer Science, Computer Engineering, Electrical Engineering, or other Automotive and/or Communication Networking degree.
• Strong Program Management skills with ability to enable stakeholders to deliver according to plan timing.

Our preferred requirements:

• Familiarity with the Over the Air (OTA) ecosystem
• Familiarity diagnostics environment, process, workshop manuals, etc.
• Strong verbal and written communication skills.
• Ability to communicate with various global software/data tool owners to drive changes that relate to data, HMI and UX.
• Basic understanding of automotive network communication protocols - CAN, etc.
• 3+ years of experience with module programming or module flashing as well as testing modules.
• 3+ years of experience working with APIs.
• 2+ of Program Management experience with ability to enable stakeholders to deliver according to plan timing.
• Software development & Data systems - basic understanding of software programming syntax and data systems interface

DISCLAIMER

Ford Motor Company is an Equal Opportunity Employer, as we are committed with a diverse workforce, and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran and basis of disability.

About Us

At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation.

About the Team

Marketing, Sales & Service plays an important role in Ford's revitalization as a modern, progressive vehicle and mobility services company delivering a trusted customer experience. Candidates should have a vast depth of knowledge and expertise in implications of data and taking actions based on those, as well as have a passion for the lifetime value of a customer. Ford MS&S embraces an audience-first mindset and way of doing business that improves customer loyalty, vehicle repurchase, as well as additional sales of vehicles, parts, accessories and services. We are the eyes, ears and voices of Ford, meeting customer demand by delivering the right products to the right dealers at the right time.