Fully remote, Only for LATAM

Position: Order Management Specialist

Working hours: Monday to Friday, 9:00 AM to 5:00 PM EST

Salary Range: $1500-$1800/month

Benefits: US Holidays Off, 2 weeks paid vacation

About the role:

The Order Management Specialist at this company plays a pivotal role in ensuring efficient and seamless order fulfillment processes. This position involves collaborating with clients, freight forwarders, and fulfillment centers to ensure timely and accurate order processing. The ideal candidate will possess strong organizational skills, excellent communication abilities, and acute attention to detail.

Duties and responsibilities:

Review each order to assess readiness for release.
Coordinate shipment arrangements with clients or freight forwarders as required.
Generate pick tickets using SAP for the fulfillment center, ensuring accuracy of order details.
Transmit pick tickets to the fulfillment center for processing and monitor progress accordingly.
Follow up on tracking information using VBedi to provide timely updates to clients.
Verify order processing accuracy by reviewing packing lists and Airtable records.
Serve as a liaison between customers and the organization to address any issues arising from the fulfillment center.
Collaborate with shipping agents/agencies to resolve client issues by furnishing necessary documentation, such as commercial invoices, HTS Codes, and COO.

Requirements

Strong expertise with SAP (non-negotiable)and other order processing software
minimum of 2 years experience in order processing, logistics coordination, or related field
Strong English communication skills, both verbal and written.
Exceptional attention to detail and proficiency in reviewing orders accurately.
Ability to thrive in a fast-paced environment and effectively prioritize tasks.
Experience in coordinating shipments and resolving logistics issues is desirable.
Dedication to delivering outstanding customer service and promptly addressing issues as they arise.