Job Description

Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.

The Order Processing Manager needs to focus on execution to ensure that the company goals and objectives together with operations performance targets are achieved. This role ensures order processing policies and procedures are communicated and adhered to.
The Order Processing Manager is accountable for performance and driving accountability through metrics.
They resolve processing issues and provide direction and guidance for the order processing team.

Responsibilities

• Prepares and submits reports on work activities, operations, and productivity.
• Establish control on the system to make sure that operational performance and service level are being met in accordance with a set cost and budgeting expectations.
• Controls workflow within order processing to ensure daily workload is completed timely.
• Develops processes and oversees procedural oversees the continual review and refinement of operational processes and procedures.
• Leads, plans, and coordinates teams in an efficient manager to effectively perform job functions and Utilizes metrics to tracks performance and manages workload. Ensures processes and procedures are compliant and consistent with established policies.
• Use information from customer experience to gain insights from customer's unique perspective.
• Increase customer satisfaction, loyalty, and advocacy. Attending and resolving customer complaints and doubts from operators to resolve inquiries effectively.
• Closely working with supervisors on generating real time/historical reports when needed
• Guide team in effective client issues resolution and handle any escalations.
• Ensure team members acquire the appropriate support and training to apply best skills and knowledge on the job.
• Operators performance review on yearly and periodically.
• Coordinating and authorizing time off requests, disability, and permissions, among others.

Develops training materials and conducts training on order processing Creates reference manuals, job aids, and other tools for training sessions.

Qualifications

• Good knowledge of MS Office and Internet Explorer.
• At least one year's work experience in customer services or a call center position.
• An additional language (English).
• Strong customer orientation skills.
• Excellent communications skills (both oral and written).
• Attention to detail.
• Good teamworking approachand ability to work flexible schedules.

Benefits: Our package includes Competitive salary, 1 month of Aguinaldo (Christmas bonus),15 days' vacation, Life insurance, Food vouchers and Work-life Balance.

Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

About Us

Today, people are on the move more than ever before. For a better future. For a better everyday life. As a leading money transfer company, Ria is committed to helping businesses and individuals thrive through the fast and secure transfer of funds across borders at a great value.

Our job is to deliver our customers' hard-earned money straight into the hands of those who need it most. By providing our customers with a fast, convenient, and safe service, we get money to where it matters affordably. We contribute to helping communities, families, and individuals get ahead.

We are people serving people and we never, ever forget that.