About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer:At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Description

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.

What We Offer: TaskUs provides world-class benefit packages with competitive industry salaries to all its employees. With well-developed departments, such as Total Rewards, Wellness, HR, and Diversity, we continuously thrive in supporting a People First culture. We are known for our inclusiveness and community impact. We also promote internal mobility and professional development at every step of an employee's career within TaskUs. Come be part of TaskUs that supports People First by applying today!

What can you expect in a "Network Operations Engineer" role with TaskUs:

The Network Operations Engineer's role is to provide operational support for the global TaskUs Network environment. The Network Operations Engineer will provide proactive and reactive support for all network hardware, software, and communication links. The position of Network Operations Engineer reports to the Senior Manager of Network Operations.

The Network Operations Engineer's primary job function is to ensure the operation and performance of the Global Network environment. This is achieved through the monitoring of network management systems for trends and alerts, responding to ticket requests and incident notifications, and resolving issues within Service Level Agreements.

In addition, the position is responsible for the following operational activities:

• Provide Tier II escalation support for the Network Operations Center, providing resolution for complex networking issues
• Complete Preventative Maintenance activities, such as code updates & equipment updates
• Incident Management, Problem Management, Change Management & Capacity Management
• Manage assigned projects and program components to deliver services in accordance with established objectives.
• Respond to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support
• Security & Audit compliance
• Operational-related Moves, Adds, Changes, and Deletes (MACD)
• Adherence to Operational Standards
• Compliance with Engineering Design Standards and established operational processes
• Participate in the Development & Maintenance of operational documentation, to include updating Engineering documentation changes due to operational changes, escalation procedures & vendor contracts.
• Provide Root Cause Analysis for Network Events
• Other duties as assigned by management

Required Qualifications:

• Networking Technologies: DNS, DHCP, VPN, Network Security, IP Routing Protocols
• Cisco Networking Technologies: Routing & Switching, routing protocols (BGP, OSPF)
• Cisco Wireless
• Meraki Wireless
• Palo Alto Firewalls
• 1-5 years extensive experience in the support of Cisco Networking Technologies
• Strong technical, analytical, and interpersonal skills required
• Current CCNA certification
• Practical Technical knowledge on CISCO Networking Technologies
• ITIL Ver. 3.0 or Ver. 4.0 preferred
• Ability to communicate in an understandable, polite and friendly manner, both written and verbal to both technical and non-technical audiences
• Strong organizational skills and ability to multitask in a fast-past working environment
• High level technology problem solving skills
• Standing and sitting for sustained periods of time, at least 25%
• Ability to travel up to 25% of the time

Education / Certifications:

• Bachelor's degree in Computer Science, Information Technology, or related field.

Work Location / Work Schedule / Travel:

• Tijuana, Mexico
• Occasional travel may be required for meetings, conferences, or client engagements, as per business needs.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.