At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology-backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.

Recently, SpotOn was:

• Named one of Fast Company's Most Innovative Companies of 2024
• Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row
• Selected as the Best Overall Restaurant POS by NerdWallet
• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.

That's where you come in.

We are looking for Restaurant Management Analysts to join our customer service team helping customers.

As a Restaurant Management Analyst, you will manage clarifications for our clients while providing excellent customer service.

Responsibilities:

• Respond to customer inquiries and resolve their doubts through various communication channels such as telephone, email, or chat.
• Provide accurate and effective solutions to problems, complaints, and inquiries from customers, account executives, and other team members.
• Accurately document all customer interactions and transactions in the database system (to-do list and inbox management).
• Meet and/or exceed performance objectives including but not limited to: customer satisfaction, call resolution, and quality assurance metrics.
• Maintain knowledge of SpotOn products, services, and policies.
• Perform other duties as assigned by supervisor or manager.

Skills and Knowledge:

• Excellent communication skills in English and Spanish, both verbal and written.
• Strong problem-solving and critical-thinking skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Familiar with internal software applications such as CRM, Hub, Salesforce, and Talkdesk.

Requirements:

• Advanced English (C1)
• 1-3 years of experience working in a customer service environment
• Experience in banking, finance, payments, or related customer service industries
• Excellent customer relationship skills and a passion for achieving goals.
• Knowledge and experience in troubleshooting
• Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
• Excellent verbal and written communication skills to manage internal and external relationships.
• Ability to establish lasting relationships with clients and colleagues.
• High school diploma or equivalent (minimum).
• It is valued to have completed university or technical studies.

Benefits:

• Base Salary $18,250.00 mxn + Performance bonus $3,660.00 mxn
• Food Vouchers $1500.00 mxn pesos monthly
• Law benefits
• SGMM
• Visual Insurance
• Dental Insurance
• Life Insurance
• Two days off per week
• Total Pass (gym)
• Development & career plan

If you meet the above requirements and are looking for an exciting opportunity in the customer service field, we invite you to apply. We look forward to receiving your application!

#LI-Onsite

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an e-verify company.