Hace 2 sem
Materials Customer Service
Salario no mostrado por compañía
Hace 2 sem
Materials Customer Service
Salario no mostrado por compañía
ELECTRO COMPONENTES DE MEXICO
en
Detalles
Descripción
The main objective of the Material Customer Service is to provide customer support to a set list of customer accounts.
Has three main focus areas:
Maintenance and understanding of customer demands
Managing customer shipments
Managing communication around areas that impact demand and/or shipments
Your Responsibilities:
Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies
Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally
Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers
Working with Production, Shipping, Materials and other departments to respond to customer inquiries or issues in a timely manner
Developing inventory, production and delivery plans for the customer
Serving as the “voice of the customer” and ensuring that our organization understands customer business requirements and expectations
Assisting in new part introduction projects, ensuring that all necessary demand, production and inventory plans are in place to ensure a successful launch
Anticipating customers' needs in order to ensure maximum customer satisfaction
Ensures ownership and business continuity for account coverage
Qualifications, knowledge and skills:
Bachelor's degree is preferred
Advanced or fluent English – emails and some conference calls in English
Excellent written and spoken communication skills in Spanish
Detail oriented with the ability to multi-task and set priorities
Strong desire and ability to serve customers and solve problems
Must be able to work well independently and escalate appropriately
Strong analytical skills including use of Excel, including Pivot tables, waterfall analysis
Strong knowledge of customer facing ECI processes
ID: 18514364