The main objective of the Material Customer Service is to provide customer support to a set list of customer accounts.

Has three main focus areas:

Maintenance and understanding of customer demands

Managing customer shipments

Managing communication around areas that impact demand and/or shipments

Your Responsibilities:

Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies

Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally

Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers

Working with Production, Shipping, Materials and other departments to respond to customer inquiries or issues in a timely manner

Developing inventory, production and delivery plans for the customer

Serving as the “voice of the customer” and ensuring that our organization understands customer business requirements and expectations

Assisting in new part introduction projects, ensuring that all necessary demand, production and inventory plans are in place to ensure a successful launch

Anticipating customers' needs in order to ensure maximum customer satisfaction

Ensures ownership and business continuity for account coverage

Qualifications, knowledge and skills:

Bachelor's degree is preferred

Advanced or fluent English – emails and some conference calls in English

Excellent written and spoken communication skills in Spanish

Detail oriented with the ability to multi-task and set priorities

Strong desire and ability to serve customers and solve problems

Must be able to work well independently and escalate appropriately

Strong analytical skills including use of Excel, including Pivot tables, waterfall analysis

Strong knowledge of customer facing ECI processes