Lead the efforts of the global accounts department towards successful onboarding, as well as the identification, tracking, and resolution of conflicts with clients.
Position Requirements:
- 3 to 5 years of experience.
- Completed studies in Business Administration, Labor Relations, Human Resources, or Public Relations.
- Advanced proficiency in English language, Payroll Processes, Labor Relations, Human Resources, and Public Relations.
- Experience in ticketing systems, dealing with other countries, and billing follow-up.
- 100% on-site employment in Tlalnepantla de Baz, Estado de México
Job Responsabilities:
- Management of New Clients Onboarding, presentation to work teams, and resolution of inquiries regarding operational commencement and billing
- Receipt and Identification of Documents by the Sales Department and Clients File Safekeeping
- Identification of recurring issues in processes related to the Client, Ticket Logging, Solution Tracking with the corresponding department, and notification of solution to the Client
- Addressing new Client requirements, proposal development, and closure with existing Clients
- Notification of new requirements to the Operations Department
- Update of Client Technical Profile
- Update of Service Provision Contract
- Update of Client File (once a year)
- Responsible for Monthly Billing Process initiation
- Interaction with Operations in over 12 countries
- Responsible for communication between the company and the client.
Additional Benefits and Perks:
- Statutory Benefits Package
- Full-time Schedule
- Permanent Employment
- Opportunities for Professional Growth and Development
- Collaborative and Dynamic Work Environment