Lead the efforts of the global accounts department towards successful onboarding, as well as the identification, tracking, and resolution of conflicts with clients.

Position Requirements:

• 3 to 5 years of experience.
• Completed studies in Business Administration, Labor Relations, Human Resources, or Public Relations.
• Advanced proficiency in English language, Payroll Processes, Labor Relations, Human Resources, and Public Relations.
• Experience in ticketing systems, dealing with other countries, and billing follow-up.
• 100% on-site employment in Tlalnepantla de Baz, Estado de México

Job Responsabilities:

• Management of New Clients Onboarding, presentation to work teams, and resolution of inquiries regarding operational commencement and billing
• Receipt and Identification of Documents by the Sales Department and Clients File Safekeeping
• Identification of recurring issues in processes related to the Client, Ticket Logging, Solution Tracking with the corresponding department, and notification of solution to the Client
• Addressing new Client requirements, proposal development, and closure with existing Clients
• Notification of new requirements to the Operations Department
• Update of Client Technical Profile
• Update of Service Provision Contract
• Update of Client File (once a year)
• Responsible for Monthly Billing Process initiation
• Interaction with Operations in over 12 countries
• Responsible for communication between the company and the client.

Additional Benefits and Perks:

• Statutory Benefits Package
• Full-time Schedule
• Permanent Employment
• Opportunities for Professional Growth and Development
• Collaborative and Dynamic Work Environment