Hace 1 sem
Service Specialist - Aftermarket
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Sobre el empleo
Detalles
Beneficios
Descripción
Are you enthusiastic about providing quality service experiences to customers while promoting sustainable solutions? Do you have a experience with delivering high-quality service in a fast-paced environment? If so, we want to hear from you! Grundfos is seeking a Service Specialist to join our Service & Solutions team. Are you up for the challenge?
What is the job about?
As a Service Specialist at Grundfos, you will be responsible for providing technical and administrative support for our electromechanical pumping equipment, including its control panel. This will involve both remote and on-site diagnosis and repair, as well as technical support via email, calls or messages. Your technical expertise will be a crucial part of your role, as around 60% of the job requires technical skills. Additionally, you will be responsible for applying this knowledge to provide effective after-sales services in the local/area markets for Grundfos.
You will be responsible for maintaining service programs, troubleshooting methodologies for existing products, and ensuring that you constantly demonstrate an understanding of customer needs. Although primarily a technical role, around 40% of the Service Specialist role will involve administrative tasks. You will be working within a functional area or unit, collaborating closely with other members of the team. Overall, this role will be key to ensuring that we continue to deliver innovative services and solutions to our customers.
This position reports directly to the Service Manager and will operate daily out of the Cancún, MX facility. Qualified candidates must have authorization to work in Mexico without support.
Your main responsibilities:
Your background:
We imagine that you have:
What's in it for you?
Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided by six core values.
In addition, your day-to-day benefits include:
We look forward to hearing from you
ID: 18513343