Position: Sales Specialist

Working Hours: Predominantly US business hours (Pacific Time).

Locations: Join our remote team, open to candidates in Mexico as well as across Latin America! Hiring Company: We run customer service operations for e-commerce stores, providing customer service agents as well as customer service operation management and infrastructure improvements (workflow improvements, reporting, AI, etc.). We launched in 2015 and have a fully remote team of 100+ global employees (including Managers, Client Management, Sales, etc.) and a great culture. While the majority of our team is in Philippines, we're expanding our sales team to Mexico and Latin America.

Position Summary: As a Sales Specialist for HelpFlow, you are expected to sign up good-fit clients for the 1st quarter by executing an existing consultative but structured sales process with prospects. You will drive conversations forward with scheduled & unscheduled calls, emails, SMS, and other creative follow-ups to build interest and eagerness in prospects to move forward in the sales process to a successful signup. This will include engaging in expertise/value-building conversations in online communities with prospects that could be a fit for our services.

Responsibilities include but are not limited to:

• Preparation/execution of sales calls.
• Sales follow-ups (email, phone, etc.)
• Negotiation, closing, and kickoff of new clients.
• Collaborating with the Customer Success team on expanding existing clients.
• Engaging in industry social media communities.

Requirements

Mission-based: ( * are required)

• * Experience with B2B consultative sales process with 2-3 call sales process, not just transactional sales process.
• * Experience owning / achieving sales quota in B2B services with $10K initial contract & appx $60K-$100K+ annual.
• * Experience in customer service BPO, with a strong understanding service, client value, etc.
• * Can craft concise & compelling sales emails, both for follow-up and prospect response situations.
• * Experienced and effective with sales / CRM tools for prospect communication, pipeline management, etc.

Role-based: ( * are required)

• * Metrics-driven & self-motivated, with an ability to set/keep a pace independently day to day.
• * Competitive & driven to win, especially in the face of adversity or challenges. Enjoys pursuing challenges.
• * Assertive/authoritative, with the ability to take charge and drive a conversation to the strategic goal.
• * Personable- Projects a positive first impression on everyone across live or digital mediums, with a clear err of positivity, connection, confidence, and clarity. You are not shy or off-putting, even in "new" situations.
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• Qualifications Required: (* are required)
• * Remote work ready:Stable High-Speed Internet with Backup computer (laptop or desktop) with recommended quad-core CPU 2.5hgz+, RAM 8GB+, and dual monitorheadset, mic, and webcam for meetingsfocused workspace.
• * Fluent in conversational English written and verbal.
• Ideally, at least 1 year of work-from-home experience.

Benefits

• Salary depends on experience, with strong base + performance bonus.
• Paid leave
• HMO reimbursement
• Fixed schedule with weekends off
• Training and travel opportunities
• Work from home, fully remote, no office visits required