SUMMARY

Carrier Compliance Specialists (CCS) will be responsible for training carriers in the mobile scanning application and ensuring the ongoing compliance of carriers and drivers assigned to customers with mobile scanning, or other specific requirements.

Essential Duties and Responsibilities

• Primary carrier training contact for pickups and deliveries with mobile scanning requirements
• Develop and update training materials.
• Develop carrier scanning processes that are in compliance with customer requirements.
• Preparing and delivering written and oral presentations
• Teach and Certify carriers in mobile scanning processes and procedures.
• Provide pick up assistance and troubleshooting with carriers on a daily basis. 
• Monitor email for documents and/or questions received by carriers.
• Evaluate carriers mobile scanning performance and monitor drivers for ongoing compliance to mobile scanning processes.
• Ensure drivers comply with established safety and security standards.
• Anticipate problems and work pro-actively to solve them.
• Identify and implement continual improvement initiatives to enhance the performance of assigned drivers, carriers, position, team, and company.
• Travel to carrier sites in the US, Canada, and Mexico
• Represent ProTrans Professionally at all times.
• Coordinate schedules and set up classes with assigned carriers.
• Manage expenses within company guidelines.

Job Qualifications

• Strong Analytical skills
• Strong communication (both verbal and written) - Teaching duties are the primary function of this job.
• Problem solving and decision-making skills.
• Develop proactive communication with carriers. 
• Ability to utilize Microsoft Office Suite (Access, Excel, Word, PowerPoint)
• Ability to utilize web-based Business Intelligence tools to identify downward trends and continuous improvement opportunities.
• Must be self-motivated and willing to be flexible in work schedule and hours. This job often requires taking calls during off hours or weekends to assist with carrier issues. 
• International Travel (US, Canada, Mexico), at times up to 90% 
• Good customer relations skills and ability to communicate professionally and effectively with all management levels. 
• Must have Passport and be able to travel to and from Mexico, Canada, and U.S.A. as necessary.
• Reliable transportation, and ability to drive to carrier sites in other cities.
• Ability to analyze problems and opportunities and systematically approach them to make improvements both short term and long term.
• Work with Senior management to solve large systemic issues.
• Good discernment skills in knowing when to escalate issues.

EDUCATION and/or EXPERIENCE

Bachelor's degree in Logistics, Transportation, or business-related field with two years of relevant experience, OR minimum of five years' experience in a related field