Go Back Marketing and Communications Coordinator General Information Press space or enter keys to toggle section visibility Country/Region Mexico Province/City Riviera Maya Location Rosewood Mayakoba Department Sales & Marketing Job Type Full-time Permanent Job Description Press space or enter keys to toggle section visibility SCOPE The Marketing & Communications Coordinator is responsible for supporting all functions of the marketing & communications team (DOSM, DOC, Marketing Manager, Community Manager). The primary responsibility of this position is to act as the resort's CMS editor, working effectively with marketing stakeholders to create, edit, and publish content on the website. The role also assists the marketing & communications team with various administrative tasks including but not limited to preplanning of media FAM trips, organization of digital file libraries, month-end reporting, filing expenses, and management of our third-party graphic design agency. Most important in this role is a commitment to collaboration and communication within the marketing team, as well as between other hotel departments, to effectively support all marketing & communications efforts. This position is based at Rosewood Mayakoba. DUTIES AND RESPONSIBILITIES Act as the resort's CMS Editor (create, edit, and publish content on the webpage) Manage digital file libraries (assets, photograph, videos) for internal and external use Work collaboratively with MarComm team to manage graphic design agency and ensure timely creation, editing, and approval of marketing collateral Assist with preplanning MarComm fam trips or site visits, including drafting & sending alerts, booking flights, reserving accommodations, advance shipping of materials, and more as needed Assist in development of month-end reporting materials and submit to Cluster Director of Communications Manage communications reporting in real time, tracking media placements, updating reports, and creating clips, among other administrative duties Support all MarComm managers with administrative tasks upon request with respect to marketing, community management, communications, and social media Participate in scheduled sales meetings, training and other sales strategy related meetings, as required Act as the first point of contact for MarComm team covering telephone and email enquiries Maintain knowledge of all Rosewood Hotels & Resorts to facilitate inquiries and direct requests accordingly Manage month end process, including invoicing (Birchstreet) and billing of department expenses Attend sales/marketing meetings and training sessions as required All other duties as required Skills and Abilities: Required: Four-year college degree or equivalent education/experience Excellent communication skills, both verbal and written, in both Spanish and English Knowledge of all departments of the resort and a collaborative disposition to work with all internal stakeholders Ability to communicate customer needs and resolve complaints independently Math skills, as well as budgetary analysis capabilities required Strong computer skills (Google Suite, LinkedIn, Microsoft, social media) Strong ability to listen effectively Ability to remain calm when resolving problems using good judgment Perform job functions with attention to detail, speed and accuracy Prioritize, organize and follow-up on all actions Follow directions thoroughly Understand guest service needs Work cohesively with co-workers as part of a team Maintain confidentiality of guest and client information and pertinent hotel data Understanding of digital marketing principles Ability to prioritize and organize work assignments Affinity for detail Ability to meet deadlines About Us Press space or enter keys to toggle section visibility Since its grand opening in 2008, Rosewood Mayakoba beckons guests in search of the ultimate escape. Inspired by Mayan traditions, this 620-acre resort enclave sits along a mile-long arc of white Caribbean sand, nestled just north of the picturesque waterfront town of Playa del Carmen. Designed to blend harmony with natural landscapes, Rosewood Mayakoba is an oasis of luxury offering 129 suites with private plunge pools, garden showers, individual docks and the finest modern design and details. For further peace of mind, the resort is built to abide by the highest of eco-standards, offering indulgence with awareness, and has received the Rainforest Alliance Certification. Rosewood Mayakoba takes guests on an exclusive trip of a cultural immersion. From the ruins of Mayan civilization to the lush natural landscape, Riviera Maya is the perfect destination for art lovers and culture buffs. For fashionistas, shopping in Playa del Carmen and Cancun promises a luxurious and fun experience. Scattered along gilded avenues are the authentic markets that showcase an impressive mix of only the best Mexican handicrafts and silverware. Go Back Apply Share this job: Other jobs Sommelier Hawaii, United States - Hawaii, United States • United States of America • Kona Village Resort, A Rosewood Resort Waiter / Waitress - Cafe East / Event Operations / La Table / Sagano / Tao Li / The Lounge Hong Kong SAR • New World Millennium Hong Kong Hotel Waiter - Holborn Dining Room United Kingdom • Rosewood London Villa Attendant - Golf Villas Bermuda - Bermuda • Bermuda • Rosewood Bermuda Vice President Operations - Americas United States - United States • United States of America • Corporate - Los Angeles View all