Position Title: Support Engineer 2

Location: Monterrey

Employment Type: Full-Time

Company Overview: Blue Yonder

Blue Yonder is a global leader in digital supply chain transformation, offering advanced AI-embedded, interoperable supply chain solutions. These solutions, connected end-to-end via a unified platform and data cloud, empower businesses to make agile decisions, enhance customer satisfaction, drive profitable growth, and achieve resilient, sustainable supply chains. Leveraging its pioneering autonomous supply chain technologies, Blue Yonder supports over 3,000 customers worldwide?.

Position Overview

The Support Engineer 2 is vital for providing exceptional customer experience and solution support, playing a crucial role in the stability, service quality, and adoption of Blue Yonder's software solutions in the supply chain industry. This position involves owning Tier 2 solutions, identifying and implementing operational improvements, and fostering collaboration within and beyond the team.

Key Responsibilities:

• Deliver excellent customer experience by resolving moderate complexity solution cases.
• Engage in application health monitoring and adhere to SLA/SLO and quality practices.
• Develop and share knowledge articles, contributing to the Knowledge Centered Support (KCS).

Role Contribution:

• Enhance solution stability and service quality, increasing customer consumption and adoption.
• Collaborate with various teams and partners, demonstrating leadership in communication and teamwork.

Qualifications:

• Bachelor's or Master's degree in Supply Chain Management, Computer Science, or related fields.

Experience:

• 3-5 years of relevant experience in supply chain software support or related areas.
• Proven track record in application support, troubleshooting, and operational improvements.

Technology Experience Required:

• DBMS (e.g., SQL, Oracle), programming languages for debugging, and platform support engineering.
• Familiarity with SaaS technical toolsets like AppDynamics, Splunk for application health monitoring.
• Understanding of Azure technologies and cloud operational activities.

Soft Skills:

• Excellent communication, problem-solving, and teamwork skills.
• Customer-centricity and a proactive approach to innovation and improvement.