A LITTLE BIT ABOUT Boldr

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET'S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships, we'll always find EMPATHY

WHAT IS YOUR ROLE

We're looking for someone with a flexible schedule who is eager to be challenged and looking to grow professionally. You're a great fit if you're passionate about helping people, action-oriented, and excited to work in a fast-paced environment. This position is considered entry-level, is fully remote, and part-time with the potential to grow into a full-time role as the company continues to grow.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

• Manage day-to-day conversations with clients directly on all post-purchase processes, including scheduling of trips, feedback requests, and move-out coordination.
• Work with accounting to ensure payments are up to date in a timely manner.
• Work with sales operations to ensure contracts are correct and addendums are sent in a timely manner
• Be the voice of the client- help guide them into making decisions that benefit them and the company alike, and route clients to the proper departments in a timely manner, while ensuring their issues are resolved.
• Become an expert in our service selection to help customers pick the service best suited for their needs and schedule.
• Communicate commonly asked questions, concerns, and customer feedback, which are used by the Customer Success team to drive product improvements
•  Keep CRM and internal database up to date with detailed notes
• Understand the capacity of our fleet by market, and schedule accordingly
• Keep to our 4 hour email response SLA
• Coordinate projects and maintain client expectations by working closely with our Sales, Design, Design ops, logistics, and Inside Sales teams.

WHAT WE'LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 
• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction.
• Excellent communication and writing skills, along with problem-solving skills.
• Get your hands dirty and provide feedback based on customer communications.
• Have a friendly tone, and are organized to help bring a project over the finish line in a detail-oriented manner.
• Ability to multitask, and prioritize high-priority projects and requests.

YOU HAVE…

• Bachelor's degree in any field you are passionate about 
• 6 months to 1 year of experience in a similar role. 
• Critical thinker with strong problem-solving and research proficiencies.
• Ability to comprehend and interpret competitor strategies and consumer behavior.
• Knowledge of Customer relationship management (CRM).
• Solid organizational skills and detail-oriented.
• Ability to work under pressure and meet strict deadlines.
• A creative mind with superb written and verbal communication skills.
• Ability to simplify complex information into a user-friendly format.
• Proficient in Microsoft Office