Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPS, infrastructure, engineering and assurance services. This is delivered through its unique Global Network Delivery Model.

We are hiring "Service Desk – Analyst "

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Required Information

Details

1

Role

Service Desk – Agent

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Required Technical Skill Set

, Citrix, O365, Active Directory, Windows

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Desired Communication Range

High Intermediate -Versant C2

Desired Competencies (Technical/Behavioural Competency)

Must-Have

·    Requires exceptional verbal and written communication skills as well as strong Technical Support service and interpersonal skills

·    Should have worked in Technical Support handling calls in the previous experience, Willingness to work in any shifts including night shifts

·    Accountable to answer customer requests and assisting customer either by email/chat or over the phone

·    Should be flexible for voice support

·    Ability to understand customer issue and route to appropriate team and understand the incident management process

·    Must be a strong cross-team collaborator

·    Requires the ability to thrive in a demanding, fast paced 24*7*365 operations support environment, which may occasionally require working after normal business hours or weekends. Candidates might need to extend support during Week Offs depending on the business requirement

·    Basic knowledge about Operating System, O365 Products, Citrix and performance issues

·    Ability to drive higher Customer Satisfaction and maintain the defined SLA's and KPI's

·    Ability to clear Versant score C2

Good-to-Have

1. MCP & ITIL Certification.

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Responsibility of / Expectations from the Role

1

Should posses' good communication skills.

2

Should have knowledge on basic desktop issues, printer installations, AD, Exchange, Hardware issues, Wireless issues.

Excellent job offer.

Stability

Law benefits.

Life insurance and Insurance of major medical expenses.

Food Vouchers.

12 days of Vacations in the first year.

Send your application in ENGLISH!!?