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As a Bilingual Collections Representative, you'll be part of a team of professionals dedicated to keeping our customers connected. Help customers manage various services (DIRECTV, Lan Line, Cell Phone, Internet). Achieve successful collection by providing billing support and negotiating overdue account payments, using various credit and collection techniques and resources. Advocate for our external and internal global customers on matters spanning from product and service issues to billing, orders and complaints. Provide premier customer service by working with various groups for billing, message, and issue resolutions. Advance your skill set by working in one or more of the multiple queues over various customer contact channels.

AT&T puts your growth as our main job perk! We are very proud to share that all our career progressions are filled with entry level employees, just for 2023 more than 260 entry level experts have being promoted to their first leap in #LIfeAtATT

What you'll do:

  Have effective communication and negotiation skills, being able to overcome objections and find solutions.

  Achieve collection goals by providing customer service and then secure collecting as much as possible, as soon as possible as human as possible.

  Effective win - win negotiation on overdue account payments

  General billing support to clarify doubts, orders and complaints regarding overdue payments or fees

  Listen, respond, and resolve consistently on every call throughout your shift.

What you'll bring:

  Advanced Conversational English to converse seamlessly with american customers.

  Personal Computer experience with Microsoft Windows and Office.

  Previous experience in customer care, billing, collections, or similar roles is highly desired.

  Ability to train/work 40 hours per week during operation hours from 7:00 am to 9:15 pm CST, Monday to Friday (considering Daylight Saving Time & Holidays) - WEEKENDS OFF

  Ability to work in person based in our office for most of your work shift. Only if required by the Business, alternating in-office work and remote work is based on several factors, including operation's needs, facility capacity, and overall performance. For this you need to ensure a suitable space to work and reliable and high-speed internet connection (at least 20mbps wired connection).

 Changing the speed of business comes with many rewards –starting with your paycheck:

  Monthly Base Salary: MXN$18,225 (before Taxes)

  Grocery vouchers MXN $1,519 every 14 days

  Restaurant vouchers MXN $1,216 every 14 days

 Once you're a part of the team, you'll gain some amazing perks and benefits including:

  REAL career growth and professional progression!

  Life Insurance

  Vacation days, plus three personal days, onsite medical and more.

  50% discount on five lines of AT&T Wireless service.

  Paid starting from your first day of training, including some benefits like meal and grocery vouchers.    

Training Expectations

You will be required to attend 100% of your Training at the Office (between 1-3 months). During your 90 days trial period you will not be authorized to request vacation or personal days off.

Work From Home?

This is not a Work from Home role, this is to work in the site 100% of the time since training.

How flexible is my schedule?

Schedules are based on performance, seniority, and the operating hours of your site. This position requires you to be available to train/work 40 hours per week during operation hours from 7:00 am to 9:15 pm CST, Monday to Friday (considering Daylight Saving Time & Holidays) - WEEKENDS OFF

Is training paid?

Absolutely! And certain benefits also start accruing at the start of training - like meal and grocery vouchers.

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you're ready to take the lead as the voice of AT&T, we'd love to hear from you! 

Your future is calling. Apply today!