The Compl Bus Control Sr Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

Responsibilities:

• Manage and drive the incident management process from Start to Finish.
• Produce the weekly Incident Management Report communicated with all senior leaders in supported Lines of Business.
• Facilitates and ensures Issue Management Quality Standards are met for issues documented
• Act as the Single point of Contact for issue metrics.
• Transform raw data into useful metrics and reportable information for senior leadership.
• Develops and produces issue and incident metrics for Senior Leadership on a weekly, monthly and quarterly basis.
• Perform quality assurance over issues being reported on multiple executive level reports to include Monthly Operations Decks and Weekly Control Decks.
• Leverage communication and influencing skills to guide issue and corrective action plan owners and issue managers during times of distress during the issue management process.
• Keeps abreast of the organization's operational processes and best practices for business strategy.
• Build partnerships with supported Line of Businesses Operations leaders, process owners, client experience leaders, control leaders, and Training, so that efforts are aligned with strategy and department efforts, regular tmunication exists, downstream impacts are considered and business solutions are optimized.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams. 
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Ability to run and manage conference calls with business partners, technology and functional peers from multiple disciplines to reach a common goal.
• Prefer experience of Transactions Services functional knowledge
• Proficient with the iCAP system, experience with Cognos is a plus.
• 6-10 years of experience

Education:

• Bachelor's/University degree or equivalent experience, potentially Masters degree

• Strong capabilities in automatization reports and making effective decisions when presented with multiple options for how to progress with the project and manage effective timeline of deliveries.
• Identify quality standards and metrics relevant to the project, performing quality control on the project throughout development to maintain the standards expected.
• Communicating with the Sponsors of the Project to keep the project aligned with their goals.
• Knowledge in the regulation of local regulatory reports (CNBV, Banxico, Buró de Crédito) like Transactional and Loans reports.
• Effective communication skills needed.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities.