The Product Support Analyst for Infor LN provides application and technical support to customers, answering complex questions on function and usage of the product via the telephone and/or remote connections. Support includes functional analysis, program analysis, testing and debugging to resolve customer reported issues. This position serves as primary support liaison between company and customer, in a highly team-oriented environment. We are looking for support analysts to strengthen our technical team in a technical environment that is evolving at a fast pace. A Day in The Life Typically includes. Resolves client application questions or problems in system set up, product functionality and product enhancements within the Logistics and Manufacturing Module of the ERP. Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability. Involved in any additional follow up, testing and troubleshooting. Manages workload effectively following Support Procedures. Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments. Contributing and maintaining information in the Support knowledge base. Developing product knowledge in the specific ERP product and identifying areas for further specialization. Required skills: Customer focus and effective communication skills. Analytical skills to analyze data research and solve diverse functional issues. Team player with the ability to build strong peer and interpersonal relationships. Fluent in English. Knowledge of ERP software. Preferred skills and experience: Bonus point for previous working experience in Production, Logistics and/or IT Support.