At SpotOn, we're helping small businesses and restaurants compete and win with technology to better connect with their customers. Think marketing software, website development, e-commerce, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions.  

Recently, SpotOn has:

• Raised $300M in Series F funding (valuing SpotOn at $3.6 Billion)
• Earned awards for Great Places to Work and Built In's Best Places to Work
• Earned award for Inc's Fastest Growing Company in 2023
• Rated the top-rated point-of-sale (POS) for Restaurants, Bars, Retail, and Small Business by Capterra users
• Helped local businesses succeed with technology and support to battle through the labor shortage while also helping their employees earn more. 

This year, we're going even bigger—caring hard and moving fast down the path of high growth and positive impact. 

That's where you come in. 

We are looking for statements & billing analysts to join our customer service team helping customers resolve Account and Dashboard issues.

As an Account Maintenance & Dashboard Representative, you will be responsible for managing billing clarifications while providing excellent customer service.

Responsibilities:

• Respond to customer inquiries and resolve their doubts through various communication channels such as telephone, email, or chat.
• Provide accurate and effective solutions to problems, complaints, and inquiries from customers, account executives, and other team members.
• Accurately document all customer interactions and transactions in the database system (to-do list and inbox management).
• Exceed performance objectives including but not limited to: customer satisfaction, call resolution, and quality assurance metrics.
• Maintain knowledge of SpotOn products, services, and policies.
• Perform other duties as assigned by supervisor or manager.

Skills and Knowledge:

• Excellent communication skills in English and Spanish, both verbal and written.
• Strong problem-solving and critical-thinking skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Familiar with internal software applications such as CRM, Hub, Salesforce, and Talkdesk.

Requirements:

• Advanced English (C1)
• 1-3 years of experience working in a Financial, Banking or Money transfer line of business
• Experience in banking, finance, payments, or related position in this industries
• Excellent customer relationship skills and a passion for achieving goals.
• Knowledge and experience in troubleshooting
• Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
• Excellent verbal and written communication skills to manage internal and external relationships.
• Ability to establish lasting relationships with clients and colleagues.
• High school diploma or equivalent (minimum).
• It is valued to have completed university or technical studies.

Benefits:

• Base Salary $18,250.00 mxn + Performance bonus $3,660.00 mxn
• Food Vouchers $1500.00 mxn pesos monthly
• Law benefits
• SGMM
• Visual Insurance 
• Dental Insurance
• Life Insurance
• Two days off per week
• Total Pass (gym)
• Development & career plan

If you believe you meet the above requirements and are looking for an exciting opportunity in the customer service field, we invite you to apply. We look forward to receiving your application!

#Onsite