(2 YEO)Extensive experience with Monitoring / Logging / Alerting systems

(1 YEO) Windows / Desktop Support Knowledge

Experience understanding and handling incidents/situations in a general way & quickly identify when to escalate

Process/Document Oriented

Understand the Escalation chain

Experience using Problem and Incident Management Solutions.

Experience using KEKB (Known-Error Knowledge Base)

Intellectual curiosity to pursue the unknown and to continuously learn

Ability to work in a fast-paced dynamic environment.

Good communication skills and a desire to work in a team-based environment

(Fluent - 96% -100%) Must be able to speak and write in English.

24x7 rotate shifts.