A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner. LET'S START WITH OUR VALUES Meaningful connections start with AUTHENTICITY We do our best work by being CURIOUS We grow by remaining DYNAMIC Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE At the heart of great partnerships, we'll always find EMPATHY WHAT IS YOUR ROLE Develop a thorough understanding of our service model to accurately and appropriately communicate with and identify potential students WHY DO WE WANT YOU We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic. WHAT WILL YOU DO Answers questions and offers other information as requested or needed Build relationships with the Admissions team and leadership to cultivate smooth and direct lines of communication for new student acquisition processes Conduct thoughtful and comprehensive phone screens with inquiring potential students to evaluate individual goodness of fit and appropriateness for the program Express and share program details and career opportunities with inquiring potential students to build interest and excitement Assist in building brand awareness Perform outbound calls based on web inquiries and warm-leads to provide additional information regarding the company. Highly motivated and determined to reach target-driven goals Resilience and the ability to cope with rejection Ability to self-motivate to achieve and KPI goals on a team and individual basis Accomplish organization goals by accepting ownership over new and different requests Work hours will vary from 9 AM to 11 PM EST to the school's location that you are assigned Schedules will be staggered and shifted due to business and school needs Workdays will include weekends, will vary week to week Requirements WHAT WE'LL LIKE ABOUT YOU YOU ARE… Curious and authentic, just like us! #beboldr An analytical and critical thinker, with an eye for even the most minute of details Passionate about client satisfaction. YOU HAVE… 3+ years working in a Call Center environment and/or as an Admissions Advisor in a higher education environment 1+ years of experience working in Education or similar field PREFERRED Experience cultivating relationships via phone to educate, evaluate and motivate warm-leads Exceptional phone presence and the ability to build strong and impactful relationships telephonically Ability to work a variety of shifts ranging from 9 am - 11 pm EST in your local market, as well as two weekend days per month Willing to meet the challenge of working in a fast-growing hi-tech company Can effectively manage a variety of complex initiatives in varying environments and cultures Ability to multitask and prioritize competing deadlines and projects Highly motivated and determined to reach target-driven goals Excellent command of the English language, in both written and verbal communications Behavioral elements such as adaptability, resilience, resourcefulness, enthusiasm, and meticulous are highly preferred Benefits Salary Benefits