As a Service Desk Analyst you will provide daily technical support to employees for a range of hardware and software related systems. You will respond to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation. You will also provide resolution of users' problems, queries or complaints, support hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. You will report to the Service Desk manager in charge.

Main Responsibilities.

·      Respond to telephone calls, emails, and personnel requests for technical support.

·      Provide support to end-users on a variety of issues. Resolve technical problems.

·      Troubleshoot a range of user problems including PC hardware/software/LAN and voice network.

·      Diagnose problem source through discussions with users and coordinating with internal IT organization support and operations groups or with vendors to resolve problems.

·      Installing, and upgrading PC components and software and planning for/responding to service outages and other problems.

·      Train users on use of new technology and software.

Qualifications.

·      Degree in Computer Science, Engineering, or related IT discipline.

·      1 to 3 years of Service desk experience.

·      Experience with: Salesforce, Avaya and Big Fix.

·      English intermediate skills.

Benefits included will be discussed with you by your recruiter during the hiring process, like medical benefits, life insurance and more.

About us:

Here at PPG we make it happen, and we are looking for candidates of the highest integrity who share our values, with the commitment and lead to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.

The PPG Way: We partner with customers to create mutual value. We are "One PPG" to the world. We trust our people every day, in every way. We make it happen. We run it like we manage it. We do better today than yesterday – everyday.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow your career in an environment that provides a fulfilling workplace for employees, creates an environment for learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression.