ZKTECO for expansion requests:

Position: Technical Support Engineer for Access Control solutions.

Location: Working place in Mexico City, service to ZKTeco USA.

Reports to: Technical Support Team Manager

Summary

The position is responsible for supporting our access control panels, biometric chip/hardware components, as well as various RFID readers and software's. Primary support activities include responding to e-mail and inbound phone requests for assistance with installing, operating and trouble-shooting products.

Duties & Responsibilities

? Performs remote troubleshooting of hardware and software, and component

replacement, installation, and repair.

? Provides intermediate to advanced product education to customers and staff.

? Tests and debugs software and hardware updates.

? Performs Quality Control (QC) on factory shipments.

? Installs and configures computer hardware operating systems and applications.

? Talks staff or clients through a series of actions, face to face, over the telephone or via

email to help set up systems or resolve issues.

? Provides procedural documentation and relevant reports.

? Follows diagrams and written instructions to repair a fault or set up a system.

? Responds quickly to customer support calls and emails.

? Performs other duties as assigned by management.

Qualifications

• Bachelor's degree (B. A.) or equivalent.
• Fluent conversational English (B2 level as minimum)
• 2 years of Experience in the Electronic Security Industry (Access Control Panels, Biometric devices, Turnstiles, Metal Detector)
• 2-year of customer service.
• 
  

- Basic understanding of I.P. systems and network fundamentals.

- Versatility, flexibility, and a willingness to work within constantly changing priorities with

enthusiasm.

- Computer savy