Job Overview:

We are seeking a motivated and detail-oriented individual to join our team as a Freight Broker & Distribution Account Coordinator. In this role, you will manage relationships with clients and carriers, quote freight shipments, negotiate with customers and carriers, and ensure smooth operations within our logistics network. The ideal candidate will have strong communication skills, exceptional organizational abilities, and a passion for providing excellent customer service in a fast-paced environment.

Key Responsibilities:

• Monitor customer quote requests, promptly creating and sending quotes to customers.
• Negotiate with suppliers to secure competitive rates for quotes, ensuring cost-effectiveness.
• Follow up and negotiate on quotes sent to customers to secure sales, demonstrating persuasive communication skills.
• Understand customer needs to design the best logistics offering, tailoring solutions to meet specific requirements.
• Build and maintain strong customer relationships to allow the account to grow, fostering loyalty and repeat business.
• Analyze our service performance and align all internal resources to guarantee the quality of service, continuously improving efficiency and effectiveness.

Requirements:

• Bachelor's degree in industrial engineering or equivalent field.
• Minimum of 2 years experience in customer service or related field.
• Advanced use of email, basic knowledge of Microsoft Excel and experience with TMS is a plus

Key Competencies:

• Strong teamwork and prompt communication skills are essential.
• Excellent written and verbal communication skills in English and Spanish.
• Ability to thrive in a fast-paced environment, with strong organizational and prioritization skills.