[a few high level lines to describe the mission of the role] What you will do Part of the DCU working in Global and multicultural Team that assures customer complaints are captured, assessed for reportability, processed and resolved in a timely matter as per applicable internal and regulatory requirements. To provide input, carry on Global Projects and improvements related to complaint handling processes. To be a key contact person for stakeholders and ensures that Global complaint process inspections and Audits (internal and external) are prepared and covered on local market. - Be a key contact person to local Customer Service, Affiliates, LPoC to ensure correct information intake and day to day work. Be responsible for local Audits / FDA Inspection as planned. Lead assigned Global/Local complaint processes and projects. - Perform follow ups with investigators/LPoC/others to ensure complaints are processed in a timely manner. Continuously review complaint files to ensure documentation is performed according to requirements (internal/external) and in line with GDP needs. - Perform initial screening of new complaints to determine potential reportability, investigator and appropriate investigation location. Who we are At WS Audiology, we provide innovative hearing aids and hearing health services. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world. With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes. Sounds wonderful? We can't wait to hear from you. WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.