?This position is responsible for operating load statuses at every stage of the load process to ensure operations are running smoothly and maintain a 98% pickup and delivery status.

Main Responsibilities: ?

• Validate loads status to all load stages (i.e. pick up, in transit, border crossing, and delivery).
• Constant communication with carriers and drivers to validate load status.
• Request GPS Tracking from Driver / Carrier.
• Confirm Pickup and Delivery appointment with Driver, Carrier, Consignee and / or shipper.
• Request documentation regarding BOL and seal.
• Execute and secure on time pickup and delivery according to operational standards.
• If border crossing applies; manage and execute international border crossing procedures.
• Confirm unloading notification with driver, carrier, and consignee.
• Secure and Upload POD.
• Create reports to customers and maintain constant communication regarding load status.
• Live update TMS (Transportation management system) with real time information.
• Validate service of carriers and other transportation providers.
• Maintain 98% pick up and delivery for all operational loads.

Required Skill Set:

Punctuality & Attendance

Attend fully and comply with the schedules established in the company

Quality

Perform the assigned work complying with the requirements and expectations of the person who requested it

Speed

Carry out the assigned activities in compliance with the established times or deadlines. Have a sense of urgency and get activities done as soon as possible, without procrastination

Teamwork

Ability and experience working in a team environment.

Effective communication

Ability to ensure you clearly and concisely deliver information to the intended audience in a format they understand

Self-Motivation

An individual who understands their desires, values and priorities can understand what really motivates them and, in turn, can channel their energy to reaching fulfilment.

Discipline

Abide by the rules (written or unwritten) of the company and behave in an orderly manner as a team

Discretion

Maintain confidentiality about matters entrusted, especially regarding employment matters

Problem Solving

Defining a problem, identifying its root cause, prioritizing and selecting potential solutions, and implementing the chosen solution

Persuasive

The ability to make successful efforts in influencing others through verbal or nonverbal communication. Persuasion skills help in influencing someone's behavior or beliefs towards an event, idea, or person.

Leadership

Strengths shown by people in management roles that aid in guiding and encouraging a group of people and their team toward achieving a common goal or set of goals.

Analytical thinking

Use logic and critical thinking to analyze a situation.

Strategic Planning

Define their vision for the future and identify their organization's goals and objectives.