JD:

• 8+ year of experience in implementing ServiceNow ITSM/CMDB
• In Depth knowledge of ServiceNow Configuration Management Database (CMDB), ITOM products - Discovery & Service Mapping
• Experience in performing configuration for CI Identification & Reconciliation (IRE), CI class manager, CMDB 360/Multisource CMDB
• Experience in implementing Common Services Data Model (CSDM) framework and alignment to CMDB
• Horizontal & Vertical discovery, Network & Azure Cloud Discovery experience
• Document any issues or obstacles encountered during CI relationships, including any requests for assistance.
• Map relationships between Configuration Items (CIs), business services, and applications.
• Experience in Implementing bi-directional data flows for efficient discovery scheduling and real-time updates.
• Track, document, and update the relationships and dependencies of services.
• Develop clear and concise technical and process documentation to support teams and processes.
• Monitor CMDB health and resolve conflicts between data sources.
• Experience of integrating with Azure, Infoblox and other third-party tools using Service graph Connectors and API.
• Act as a supplemental resource to the ITSM team when assistance is needed on projects, including integrations or mid-servers configuration.
• Ensure that discovery applications are functioning correctly to integrate data and support the registration of new Assets/Configuration Items (CIs).
• Stay current on relevant technologies and best practices related to Configuration Management.
• Ability to identify and report impacted CIs and prepare remediation plan.