As an Afni Training Coach, you'll:

• Inspect, monitor trends, coach, motivate and develop project team of Customer Service Representatives (CSR's) to achieve Afni's performance objectives and individual / team goal attainment.
• Manage classroom dynamics through coaching / documenting undesired behaviors.
• Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner than promotes transfer of knowledge and application of skills. Instructors promote retention through effective use of questioning, presentation, and facilitation skills and providing feedback and coaching that enhances performance. During instruction, provided and manage an environment that fosters trust, learning and performance. Will adjust for different learning styles and dynamics, ensuring all learners are able to grasp the subject matter.
• Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for specific mode of learning.
• Administer attendance and payroll records and reports.

Bring it. You're qualified if you:

• Average proficiency level in Excel
• Highly Independent, competitive, and Self-driven
• Highly Attentive to details
• Proven leadership, teaching / facilitation, and creative problem-solving skills are preferred.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of staff and clients in a diverse environment is required.
• Solid presentation experience using flexible delivery methods (lecture, computer-based/assisted, performance, facilitation, cooperative learning) and tools/technology is preferred.
• Awareness of or some experience in design, development, implementation, and evaluation of training plans, curricula, and methodology is preferred.
• Ability to handle multiple tasks and work with shifting priorities is required.
• Ability to work varying schedules is required.
• Proficiency with Microsoft Office products (especially Word and Excel) as well as Afni and Client tools is required.

The above statements are intended to indicate the general nature and level of work being performed by employees within this classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of employees assigned to this job. Employees in this job may perform other duties as assigned.