SpotOn is a cutting-edge payments and softpany dedicated to redefining the merchant services industry. SpotOn combines payment processing with customer engagement and business management solutions, giving small and medium businesses the data and tools they need to run and grow their business.

We're looking for a Website Implementation Team Lead to join our team at SpotOn. 

How you'll contribute

- Develop strategies to achieve area objectives.
- Provide training and coaching to team members.
- Communicate instructions and relevant information to team members clearly and effectively.
effectively.
- Provide feedback to team members based on their performance.
- Monitor team members' participation in each task of the procedure to verify that they are taking advantage of the training they have received.
that the training received is being utilized and provide support if additional information is required.
- Manage the daily flow of operations.
- Create reports to inform the company of the team's progress and distribute them to the appropriate people.
appropriate people.
- Receive, analyze, discuss and implement new policies.
- Update and adapt existing guidelines based on developments.
- Ensure quality and compliance of website processes.
- Manage team members in terms of schedules, days off, vacations, etc.
- Prepare reports with results (in normal and special activities) for communication to the Manager.
Manager.
- Identify areas of opportunity in the department processes, plan, propose, and implement.
- Process new web site requests for clients.
- Attention and resolution of doubts and requests to the support team (POD 4), which may require special permissions from Team Lead or Manager.
special permissions from the Team Lead or Manager.

- Attention and resolution of doubts to the implementation specialists.
- Occasional support in web site updates if necessary to guarantee the satisfaction of our clients.
customer satisfaction.
- Conduct meetings with the team to discuss processes, analyze and detect areas of opportunity and carry out
and implement those findings as projects.
- Constantly monitor the department metrics dashboards to have visibility of the current workload, and to
current workload, and take action if necessary, via Salesforce.
- Submit weekly, monthly, quarterly, semi-annual, semi-annual, and annual reports.
- Manage schedules of design team collaborators.
- Detect, document, report, and advise on departmental process failures.
- Ensure effective transmission of corporate communications to the team.
- Delegate responsibilities and tasks that do not require Team Lead or Manager privileges.
- Support other areas of the company, (e.g. design requests for corporate communications, promotions, etc.).
promotional, etc.)

What you'll need

- Proven experience in customer service.
- Verifiable experience as a team leader or team leader.
- Web experience or knowledge (domains, hosting, security certificates, domain registrations, DNS, ICANN policies).
domains, DNS, ICANN policies).
- Experience with Customer Relationship Management (CRM) platforms.
- Knowledge in Google Workspace (Docs, Drive, Sheets, Slides, Calendar), desirable.
- Basic knowledge in design and content programs such as Adobe Illustrator, Photoshop,
Canva, desirable.
- Web platforms such as Wordpress, Elementor, Wix, GoDaddy, desirable.
- Knowledge of CRM tools such as Salesforce, Hubspot.
- Knowledge of domains, hosting, security certificates, domain registrations, DNS, ICANN policies.
ICANN policies.

- Spanish: Native or as a second language.
- English: Native, Advanced level C1, Cambridge C2 or equivalent.

 

SpotOn is committed to hiring a diverse workforce. We consider all applicants for employment without regard to race, color, sex, sexual orientation, gender identity, religion, age, national origin, disability, veteran status, or any other basis as prohibited by federal, state or local law.

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