We are looking for a competent Level 1 Operations Support Agent to monitor and resolve issues related to hardware, software and network infrastructure.

You need to have experience with IT performance management, network administration and system security.

Ultimately, you'll ensure the IT systems are secure, its performance is consistent and reliable

Responsibilities

·        Maintain and optimize company's networks and servers

·        Be responsible for device management

·        Oversee data backup and system security operations (e.g. user authorization, firewalls)

·        Coordinate installations, upgrades and configurations of hardware and software

·        Assess system performance and recommend improvements

·        Resolve issues escalated by end users, technicians and engineers

·        Provide support and guidance to other support groups

·        Manage contracts with vendors (e.g. development platforms, telecommunication companies)

·        Develop IT policies and practices

Requirements

·        Proven experience as Level 1 Operations Support Agent or similar role

·        Experience with system installation, configuration and analysis

·        Thorough knowledge of networks and cloud computing

·        Excellent organizational and follow up skills

·        Ability to manage multiple projects

·        Problem-solving aptitude

·        Proficiency in English (both written and spoken)

·        Excellent communication skills

·        Preferably with experience in Retail

We offer:

• Hybrid working model.
• Up to $22,500 gross monthly
• Above law and law benefits
• Food Vouchers
• 12 days of vacation
• Life insurance
• Medical Insurance