At SpotOn, we're helping small businesses and restaurants compete and win with technology to better connect with their customers.

Think marketing software, website development, e-commerce, reservations, online ordering, digital loyalty, review management, and

both retail and restaurant point-of-sale (POS) solutions.

Recently, SpotOn has:

Raised $300M in Series F funding (valuing SpotOn at $3.6 Billion)

Earned awards for Great Places to Work and Built In's Best Places to Work

Earned award for Inc's Fastest Growing Company in 2023

Rated the top-rated point-of-sale (POS) for Restaurants, Bars, Retail, and Small Business by Capterra users

Helped local businesses succeed with technology and support to battle through the labor shortage while also helping their employees

learn more.

This year, we're going even bigger—caring hard and moving fast down the path of high growth and positive impact.

That's where you come in.

We are looking for Tech Savy people

to join our Printers and Other hardware team.

Position Overview:

As a Printers and Other hardware Specialist at spotOn, you will play a crucial role in ensuring our clients receive unparalleled technical support. You will be responsible for diagnosing and resolving technical issues promptly, maintaining a high level of customer satisfaction.

Responsibilities:

Manage, process and resolve technical issues in an accurate and timely manner.

Provide excellent customer service through verbal and written communication.

Focus on problem solving, on handling difficult and high-stress situations.

Maintain a deep understanding of our products and services, staying up-to-date with the latest features and updates to better assist

customers. It is very helpful if you are curious and have work with hardware such as PC, laptops, cellphones, tablets & Printers of any brand.

Requirements:

Advanced English (C1)

1or more years (in a row) of experience working in a customer service and tech support environment

Excellent customer relationship skills and a passion for achieving goals.

Knowledge and experience in troubleshooting internet services and home appliances.

Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.

Excellent verbal and written communication skills to manage internal and external relationships.

Ability to establish lasting relationships with clients and colleagues.

High school diploma or equivalent (minimum).

It is valued to have completed university or technical studies.

Qualifications:

Technical Expertise: Proven experience in providing technical support, with a strong understanding of hardware and software

troubleshooting.

Problem-Solving: Strong analytical and problem-solving abilities, with a commitment to finding solutions to complex technical issues.

Customer Focus: Dedication to delivering outstanding customer service and ensuring customer satisfaction.

Documentation: Proficiency in maintaining accurate and organized records of customer interactions.

Teamwork: Ability to collaborate effectively with colleagues and cross-functional teams.

Adaptability: Flexibility to adapt to changing technologies and customer needs.

Benefits:

Base Salary $18,250.00 mxn + Performance bonus $3,660.00 mxn

Food Vouchers $1500.00 mxn pesos monthly

Law benefits

SGMM

Visual Insurance

Dental Insurance

Life Insurance

Two days off per week

Total Pass (gym)

Development & career plan