Job Description

Ria Money Transfer is the second-largest global money transfer company and a division of the European public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service.

Now is the time to be part of Ria Financial and we know it takes a relentless sales team to lead our company to the next level. Ria's mission is to be the most progressive money transfer company in the world by offering service excellence and the most competitive and reliable remittance payment services to our customers.

We are seeking an enthusiastic customer service expert to join our dedicated team. The ideal candidate should be courteous, professional, and able to work closely with other team members to provide exceptional service to our customers by answering questions, handling complaints, and resolving issues with our products and services.

Responsibilities

• Responsibilities for Internal Candidates Validate the purpose and legitimacy of any transaction that appears unusual or high-risk based on customer and recipient activity.
• Process transactions that have complied with Ria's policies, state, and federal regulations.
• Escalate general reports of potential consumer fraud trends and suspicious activities. Risk assessment when approving transactions with red flags.
• Maintain constant communication with customers, both inbound and outbound calls.

Qualifications

• Customer service experience.
• Availability to work weekends.
• English proficiency: ADVANCED.
• High school diploma or equivalent. More education or experience may be preferred.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Proficiency with computers and strong typing skills.
• Strong time management and decision-making skills.
• Adaptability and accountability to build a career within the company.
• Schedule availability.

Benefits: Our package includes Competitive monthly salary $19,000. 5% food vouchers. 30 days bonus. 15 days of initial vacation. life insurance. Free access to our Gym. Dynamic and collaborative work environment. Cutting-edge tools and technology to make work easier. Free English and French classes Work-life Balance.

Ria values diversity and is proud to be an equal-opportunity employer. We provide equal opportunities to all employees and applicants, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.