At Axented, we are dedicated to developing innovative and cutting-edge solutions for our clients. As a leader in the technology industry, we are constantly seeking talented and driven individuals to join our team. We are currently looking for an experienced and skilled Azure IOT – Technical Support Engineer to join our team and help us deliver top-notch technical support for our Azure IOT products. Skills: * Knowledge with Azure IOT and how it works with associated Azure services. * Hands on provisioning device, provisioning and monitoring an IoT hub * Knowledge of communication methods, Tokens between Hubs and devices etc * Knowledge to create and manage AKS clusters, quotas, service &subscription limits IoT Hub and DPS service security(TLS) certificate create/renewal * Knowledge on Microsoft IoT solutions, networking, device topology * Knowledge of IoT concepts, protocols, architecture, workflows * Familiarity with IoT platforms, cloud services, and networking technologies. * Familiarity with machine learning algorithms, model development, and deployment. * Knowledge of coding into C, C++ and Python will be an added advantage and * Knowledge of IoT SDK's and troubleshooting skills * Effective communication and interpersonal skills to interact with customers and cross-functional teams. Key responsibilities: * Azure, AWS cloud development experience * Experience in Artificial Intelligence is desirable * Knowledge to create and manage AKS clusters, quotas, service &subscription limits IoT Hub and DPS service security(TLS) certificate create/renewal * Configure/manage two-way connectivity between Azure and IoT devices * Handle security / access issues/ Token authentication errors/ create & maintain Person Group * Monitoring alerts, diagnostic logs and metrics on IoT Hub/IoT Hub-management * Analyze system logs, perform root cause analysis, and resolve issues related to hardware, software, network connectivity, and data transmission in IoT systems. * Conduct regular system maintenance tasks, such as software updates, patches, and firmware upgrades, to ensure the stability and security of IoT systems. * Monitoring alerts, diagnostic logs and metrics on IoT Hub/IoT Hub-management.