Infrastructure running industries likes transportation, energy, insurance, banking or healthcare which are rapidly changing as the worlds relationship with technology evolves. Ready to help our clients take the next step forward? Companies have more choices than ever before between on-premise, off-premise, or a hybrid approach. As an Associate Infrastructure Specialist, you'll be responsible for keeping up with the latest changes, using your expertise to deliver solutions that meet the needs of our clients and products. In your role you may be responsible for: Define, analyze and review technical architecture on required platform and coming up with architecture options and recommendations Define, detail, and scope the technical requirements into solutions Work across key activities in configuration, systems management tools and backup and recovery Support Technical Consultants and lead in building solutions and providing technical mentoring and guidance • Provides production support for existing in-house developed SCADA applications, 3rd-party vendor provided applications and other home-grown applications. • Interfaces with trade floor real-time trading personnel, ISO and third-party technical representatives, and field crews to provide solutions to data and telemetry challenges. • Responsible for providing technical assistance and support to end users through email, phone calls, in-person interactions, or remote connections and to provide actionable solutions. • Responsible for troubleshooting and diagnosing technological issues with hardware or software and collaborating with other members of IT teams to resolve complex technical issues. • Responsible for evaluating, optimizing, configuring, and maintaining NEER IT applications including SCADA systems. Able to work extended hours.