Job Title: Engagement Manager(ServiceNow)

Location: Remote/LATAM Region

Job Description:

We are seeking a skilled Engagement Manager with Spanish fluency to join our dynamic team in the LATAM region. This role requires a strong leader with proven experience in managing projects, particularly in the IT sector. The successful candidate will serve as the primary customer-facing representative, guiding project teams, ensuring on-time delivery, and maintaining high standards throughout all phases of project execution.

Key Responsibilities:

Client Engagement: Serve as the primary contact for clients, fostering strong relationships and ensuring satisfaction throughout the project lifecycle.

Project Management: Lead and manage multiple projects across various industries, ensuring timely completion and meeting project objectives.

ServiceNow Implementation: Oversee and guide ServiceNow projects, ensuring alignment with client goals and best practices.

Risk Management: Identify potential project risks and develop strategies to mitigate them, maintaining project stability.

Quality Assurance: Ensure all project deliverables meet or exceed client expectations, adhering to industry standards and certifications.

Team Leadership: Foster collaboration and productivity among project teams, providing guidance and mentorship as needed.

Qualifications:

Language: Fluent in Spanish and proficient in English.

ServiceNow Certification: Certified System Administrator (CSA) preferred, demonstrating expertise in the platform.

Experience: 6+ years of experience in project management or engagement management, particularly in IT or related sectors.

Skills: Strong leadership, communication, and problem-solving skills, with a proven ability to handle complex projects.

Benefits:

Competitive salary and benefits package.

Opportunities for professional development and certification advancements.

Work remotely within the LATAM region.