Are you a skilled Data Support Analyst with a passion for fintech?
Do you thrive in dynamic, collaborative environments?
If so, we have an exciting opportunity for you!
We're currently seeking a Junior App Support to join our vibrant team.
This role offers the chance to ensure business continuity and prevent critical processes and software solutions from failing. If you're ready to take your career to the next level, we'd love to hear from you!
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
Responsibilities
Work with ServiceNow incidents, both automatic or raised by users
Follow detailed support protocols, workflow and outlines
Escalate cases based on complexity, priority and client requirements
Validate data on websites of financial organizations
Work with case sensitive data under tight SLA's
Requirements
2+ years of Level 1 experience in Application Support
2+ years of relevant professional experience (reporting (Power BI for at least 1 year), data analysis, data manipulation techniques)
Excellent communication skills, ability to work closely with clients
Ability to understand what macroeconomic category certain data may relate to
Self-motivated personality and excellent problem-solving skills, can-do attitude
Nice to have
ITIL knowledge
Experience in Financial / Banking Companies
English B2+
Technologies
ServiceNow
Power BI
We Offer
Career plan and real growth opportunities
Unlimited access to LinkedIn learning solutions
International Mobility Plan within 25 countries
Constant training, mentoring, online corporate courses, eLearning and more
English classes with a certified teacher
Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
Flexible work schedule and dress code
Collaborate in a multicultural environment and share best practices from around the globe
Hired directly by EPAM & 100% under payroll
Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
13 % employee savings fund, capped to the law limit
Grocery coupons
30 days December bonus
Employee Stock Purchase Plan
12 vacations days plus 4 floating days
Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
Monthly non-taxable amount for the electricity and internet bills
Conditions
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