This Position is the prime contact for management of customer requests (existing + prospective), sample order related activities, and cultivating lead management from the field into revenue growth. This position works very closely with our Commercial communities to provide sedentary sales support by maintaining static customer accounts, providing administrative support as needed.

Client Details

Leading company in the chemical sector, specializing in silicones.

Description

• Be the friendly voice and email pro, handling Tier I & Tier II customer inquiries across all business segments.

  • Tier I: Assist with basic requests like product documentation, technical data sheets, and certificates.

  • Tier II: Tackle complex issues by connecting customers with the right subject matter experts (e.g., Product, Legal).

• Process requests efficiently in Salesforce, ensuring all details are accurate for seamless transfer to our SAP ERP system.

• Keep clients proactively informed about their TIER I + TIER II case status, and sample order status, and take appropriate actions as needed.

• Act as the front line + sedentary business role (aside from Commercial partners) for all inquiries (phone, email, web) related to sales, products, and services and ensuring customers' satisfaction with products, services, and features.

• Analyze data from Salesforce reports + dashboards to identify open issues and take appropriate action.

• Analyze customer needs and determine appropriate interface communication flow between Customers, Sales, Logistics, and all other support departments

Profile

• 2+ years of demonstrated success in building and managing customer relationships within a sales or service environment.

• Experience developing strong business relationships with internal and external stakeholders, including customers and suppliers.

• Advanced english

• Basic proficiency in Excel.

• Extensive experience managing customer needs in complex, international, and dynamic environments.

• Experience working with the SAP Sales & Distribution (SD) module. Familiarity with core functionalities like order processing, pricing, deliveries, and invoicing is preferred.

• Salesforce experience (desirable).

• Bachelor's degree

• Working within the chemical industry (desirable)

• Portugueses (desirable)

Job Offer

• Competitive salary
• Grocery tickets
• Meal tickets
• Saving fund
• Christmas bonus (30 days)
• Gift ticket for Christmas
• Vacation (12 days)
• Individual medical and life insurance plan
• Annual medical check up