We are seeking a dedicated Technical Service Representative to join our dynamic team an automotive supplier known for its commitment to innovation and quality. As a Technical Service Representative, you will play a crucial role in ensuring customer satisfaction by providing exceptional technical support and resolving issues related to our automotive products.

Detalles del cliente

We are a leader in the design and manufacture of highly efficient propulsion and energy-management solutions that power vehicles and machines in all mobility markets across the globe. The company is shaping sustainable progress through its conventional and clean-energy solutions that support nearly every vehicle manufacturer with drive and motion systems; electrodynamic technologies, including software and controls; and thermal, sealing, and digital solutions.

Based in Maumee, Ohio, USA, the company reported sales of $10.2 billion in 2022 with 42,000 people in 31 countries across six continents.

Descripción de la oferta

PRIMARY DUTIES AND RESPONSIBILITIES

1. Customer Support:
   - Respond promptly to customer inquiries and provide technical assistance via phone, email, or in person.
   - Effectively communicate complex technical information to both technical and non-technical customers.
   
   2. Problem Resolution:
   - Diagnose and troubleshoot technical issues, collaborating with cross-functional teams to ensure timely and effective problem resolution.
   - Document and track customer issues, ensuring comprehensive and accurate records.
   
   3. Product Knowledge:
   - Stay up-to-date with the latest features and updates of our automotive products.
   - Provide training to customers on product usage and maintenance.
   
   4. Quality Assurance:
   - Collaborate with the quality assurance team to identify and address recurring product issues.
   - Conduct root cause analysis to prevent future problems and improve overall product quality.
   
   5. Technical Documentation:
   - Contribute to the creation and maintenance of technical documentation, including manuals, guides, and FAQs.
   
   6. Customer Feedback:
   - Gather and analyze customer feedback to identify areas for improvement and potential product enhancements.
   - Work with the product development team to communicate customer needs and insights.
   
   7. Collaboration:
   - Collaborate with internal teams, including sales, engineering, and production, to provide seamless customer support. Participate in cross-functional projects to enhance overall customer experience.

Perfil del candidato

EDUCATION AND QUALIFICATIONS

Bachelor's degree in a relevant technical (Mechanical or Automotive Engineer) field or equivalent work experience.

• Minimum 5 years customer service experience in a manufacturing/distribution environment
• Experience with business ERP systems (SAP a plus) and Microsoft Office Suite

SKILLS AND COMPETENCIES

Proven experience in technical support or a related customer-facing role within the automotive industry.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Familiarity with automotive systems and components.
- Proficiency in using CRM software and other relevant tools.

Oferta de empleo

Prestaciones superiores de ley + bonos