Solution Center HR Advisor

This role is customer focused, proactive, energetic and collaborative working within the Human Resource Operations shared service function. The HR Ops team will function across the business and will provide support to employees, managers, and HR professionals. This role will support the provision of a consistent, timely and accurate advisory service to key stakeholders and customers. Responsibilities include interpretation of and response to a wide variety of HR related inquiries. In this exciting role, you will research, analyze and respond to inquiries ranging from simple policy questions to moderate issues. Responsibilities include: candidate reimbursement, working closely with Talent Acquisition, managing invoices, onboarding and handling letters of employment for Visa's and Immigration. Additionally, merit and bonus cycles, salary survey participation, annual benefit enrollment and provide data for any grading or job evaluation requested by the business.

Requirements

• University Degree.
• 1 year of experience in HR or customer service.
• Advanced English (Conversational).
• Provide superior customer service, accurate and timely first contact resolution to employees, managers, and HR professionals.
• Experience in customer service in the United States.
• Resolve inquiries through ServiceNow case management system and via telephony system, striving for first contact resolution.
• Human resources knowledge base to provide consistent customer service.
• Participate in continuous improvement projects to improve employee experience and enhance efficiency.
• Microsoft Office (Excel).

Skills

Customer service

Responsibilities

• Provide superior customer service, accurate and timely first contact resolution to employees, managers, and HR professionals.
• Provide support to Human Resource Operations team and business units with admin transactions, data validation, auditing and corrections.
• Support the subject matter expert (SME) for all policies and procedures.
• Ensure data integrity through audits of the HR Information System.
• Update and analyze work process design and flow for policies and procedures.
• Provide policy interpretataion recommendations.
• Serve as an employee and customer advocate.
• Conduct analysis and prepare ongoing HR reports to effectively administer policies and programs.
• Responsible for achieving internally-set quality standards, identified goals and metrics and overall targets are met and/or exceeded.

Apply Now!

Work Zone: Santa Catarina, Nuevo León.