SUMMARY:

The Expeditor is responsible to operate out of our order management system, build relationships with both customers and vendors, and follow up on orders to meet customers' expectations.

DUTIES RESPONSIBILITIES:

• Expedite orders to provide on-time delivery to meet or exceed the customer's demands

• Leverages the ERP system to resolves open Purchase Order issues, work with vendors to get updated delivery timelines and communicate issues with internal business partners

• Develop and maintain relationships with suppliers

• Collaborate with sales, accounts payable, operations, product management, and finance to solve issues and improve customer service

• Uses advanced technical skills to analyze data and produce reports

• Monitor and review performance to operational metrics, order processing and service level reporting

• Adhere to and enforce compliance with purchasing policies, procedures, regulations and laws

• Other duties as assigned

• Reports to the Expediting Manager

SKILLS & EXPERIENCE REQUIRED:

High school diploma or equivalent job-related customer service experience

English 100%

• Strong MS office (Word, Outlook, Excel) experience and data entry is required and willingness to learn new software

• Thorough, organized and systematic in approach to work

• Strong verbal and written communication skills

• Skilled at establishing and maintaining effective working relationships