Responsible for ensuring the organization's health & wellfare and retirement benefits are administered according to plan documents and local country regulations, and are handled in a way that drives high satisfaction for the associates that utilize them. This critical role manages all transactional facets for benefits including the administration of health and welfare, retirement, and/or any country-specific benefit programs for their country(s) of oversight. This role supports the benefits strategy determined by the Total Rewards COE where applicable, holds our vendors accountable to ensure service delivery of benefits meets the service level expectations of our associates. This person holds a key position within the Human Resources organization with a strong focus on delivering an outstanding associate experience. You will liaison and build relationships with the internal customers, key stakeholders, Payroll Operations, Total Rewards, Legal, Finance, and other working groups as necessary.

• Responsible for handling associate inquiries and/or issue resolution for the day to day administration of benefits including but not limited to health & welfare plans, retirement plans, and leave administration.
• Manages and performs key operational and administrative tasks such as processing enrollments, terminations, carrier remittances, associate eligibility, and other related items to ensure efficient and accurate benefit program management. 
• This role will also handle Tier 2 employee questions regarding policies and procedures related to benefits and payroll.
• This role is the primary point of escalation of serious issues with the responsibility to bring timely and accurate resolution from beginning to end.
• Designs solutions to prevent issues from occurring again. 
• Effective auditing practices of data and oversight for change is critical in this role along with a process improvement mindset. 

• 3-5 years of related benefits experience
• Bilingual proficiency in English and Spanish 
• Experience in Human Resources with an emphasis on Benefits Administration or other related HR functions.
• Work experience in a manufacturing organization and/or union workplace requirements. 
• Working knowledge of retirement plans and health and welfare plans, leaves of absence and their compliance, and administration required. Understanding of key aspects of country-specific Payroll is considered a plus. 
• Being curious, open-minded.